Frequently Asked Questions - FAQ

  • Can I order without having to become a member?
    To complete your order, your subscription as a member of must be completed. The registration process is simple, enter your info: name, email, billing / shipping address and in this way, you can shop faster every time and be informed about our news and offers.
  • I forgot my password, what should I do?
    In case you have forgotten your password select FORGOT MY PASSWORD in the MEMBERS LOGIN page and follow the instructions that will be sent you by email, so that you set a new password to log in.
  • If I order something today when will I receive it?
    Orders within Greece are delivered by ACS courier, working days from 9:00 am-17: 00m.m. If an order is registered until 12pm, it will be shipped in the same day. If it is registered after 12pm, it will be shipped the next business day. Orders in Attica are delivered in 1 working day while in the rest of Greece, in 2-3 working days.
    For orders from Cyprus and abroad, the estimated delivery time is 3-5 working days.
  • Can I change the product or refund my money?
    It is possible to change the product or refund for any reason provided that it is within 14 days from the day you received the product. The courier’s stamp will be considered as proof regarding the day of receipt.
  • Can I change a discount product?
    Yes, it is possible to change or refund in discount products with the present price of the product.
  • Can an invoice be issued?
    Of course there is the possibility of issuing an invoice. The invoice is addressed to freelancers or companies, filling the necessary data in the corresponding form.
  • In which countries do you ship?
    Currently, we ship to all countries within Europe and USA.
  • Can I modify / cancel my order?
    You can modify or cancel your order by contacting us at +30 210-5139111 after 12pm on the next working day from your order registration.
  • Can I pay by installments?
    If you pay your order by credit card then you can pay in 3 or 6 installments. For orders from €90 - €200 you can pay in 3 installments, and for/over than €200 in 6 installments.
  • How is the SAVE FOR LATER option useful?
    If you like some products and you want to save them but not buy them, select SAVE FOR LATER, so that the next time you visit our online store, you don’t have to search for them. Next time you visit us, you can see your favorite products simply by clicking on WISHLIST. Then, by clicking on a product in the WISHLIST, you are automatically redirected to the page with all the details of the product and the ability of purchasing it.